He knows three-quarters of the crews out on the road at any given time. “It keeps me connected to know what’s going on out there.” “When I’m not working in here, I’m working on an ambulance,” he said. He still has his finger on the pulse of the county’s emergency response community. The son of an assistant fire chief, Farrell caught the bug listening to radios when he was 12, and by the time he was 18, he was hitchhiking to calls when he didn’t have use of the family car. “Collect her prescriptions, keep her comfortable until the ambulance arrives.” “Is she breathing? Is she a normal color or changing color?” ![]() ![]() He gives each question a second shot before moving on, steady and focused on trying to pull out any useful information. “Help is on the way, tell me what happened.” I just want them to answer ‘yes,’ ‘no,’ or ‘I don’t know.’ It’s OK to not know.” “Callers are extremely stressed in many cases. “I’m trying to get the best answers I can, even if it’s a lie.” “I have to mask the emotion in my voice,” he said. ![]() everything has slowed down from his perspective. After decades in the business - Farrell just marked 50 years at New Castle County following three years with his native Cecil County, Md. Farrell distills a chaotic narrative from the caller into a briefing.Īll of this while listening to the rest of the dispatch center out of his right ear and scanning an enormous set of monitors displaying a flood of information. An ambulance is already on the way, so whateer he can draw out of the caller helps the paramedics come in with a game plan. His voice isn’t exactly “sing-songy” while he responds to calls from people experiencing the most stressful moments of their lives, but he speaks a rhythm into his questions and answers that lets callers know that he’s going to be steady and reliable regardless of what they’re facing. emergency dispatch center, John Farrell exudes serenity. To apply, please fill out our online application form.No matter what’s happening in the New Castle County, Del. Anyone applying for this job must reside in Delaware County or be willing to move to the County within three months of starting employment. Residence Requirement: The County of Delaware has a residency requirement for employees. Successful completion of six-month probationary period to include qualifying with use of firearm Patrols County Parks and fills in other shiftsĪct 120 (Municipal Police Training) completion required When needed, senior officers provide field training for new officers on the shift Responsible for patrolling 8 hours on the shift as well as working overtime when neededĭetailed to special events such a concerts, shows and sporting events at county parks and properties Locks and secures all buildings doors and open areas Makes arrests, enforces County ordinances and PA State Crimes & Vehicle CodesĪssigned to metal detectors and x-ray machines for building security ![]() Handles incoming emergency calls including, criminal, accidents, medical and maintenance issues with the buildings, parks, roads and complexes.Īssists at the Police Radio Dispatch Desk with phone calls and dispatching calls Under the general supervision of the Chief of Police, Captain and Shift Lieutenant, Sergeants and Corporals, the Patrol Officer: The Patrol Officer is assigned a shift and patrol duties in the Courthouse Complex, Fair Acres Complex, all County parks, roads, properties, offices or wherever needed throughout the County. Patrol Officer is the entry level rank for the department.
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